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Managing an IT environment can be complex and difficult. Making sure that your HP Software applications are patched correctly is essential for managing your business environment. Business success is dependent on the performance of your HP Software applications and therefore it is critical that these applications perform optimally throughout the day. Patching your HP Software applications correctly can prevent potential problems before they impact your business. It will also improve business productivity due to increased uptime and reliability.
The value of this technical service is that your HP Software product is patched appropriately, therefore eliminating elements that will expose your management environment from functioning correctly. Planned maintenance downtime will be reduced to a minimum and you'll fully protect your management environment. Your IT staff's productivity will improve by off-loading the patch monitoring and analysis task to HP. |
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Technical service description |
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The Enhanced Patch Analysis is an analysis performed on the HP Software management server. This includes an investigation of the current patch level with regards to HP Software application specific patches as well as recommended operating system patches. After analysis of the current patch level and the currently available patches, you will be given a recommendation of patches to be installed for both the management server and agent related components of the HP Software application. This recommendation will be reviewed with you, after which a customized bundle of the appropriate patches will be provided for you to install.
The Enhanced Patch Analysis is more than the priority patch notification of HP Software Premier Services and HP Software Critical Premier Services, which focuses on notifying you of critical patches. With the Enhanced Patch Analysis, other patches are taken into consideration too and, after a review with you, a customized patch bundle will be provided.
The Enhanced Patch Analysis is not limited to one HP Software application, it can be used for any combination of HP Software products covered by your HP Software Premier Services or HP Software Critical Premier Services support contract. Additional HP Software Specialist Team Days may need to be purchased to cover additional systems and management servers or to increase the frequency of the analysis. |
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Benefits |
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You will recognize the following benefits of this technical service:
- Prevents problems and reduces downtime by proactively recommending HP Software application specific and recommended operating system patches
- Fixes problems before they occur and reduces the risk of HP Software application failure
- Identifies potential areas of concern
- Off-loads your IT staff
You may further benefit by having HP install the recommended patches through the Onsite Patch Management technical service. |
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Requirements |
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In order for HP to deliver this technical service, the customer must:
- Ensure that system hardware, software and network connections for the Software management server is fully operational (installed, configured and tested)
- Designate a single staff member who will be responsible for directing service delivery and providing HP with required information and resources in a timely manner; the customer must also designate an operating system and network administrator with centralized responsibility and capable of addressing system and network issues
- Plan appropriately for activities that may require an application or system to be restarted or taken down temporarily
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Ordering information |
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| Please work with your HP Software named engineer to qualify your request for delivery of a technical service and determine the amount of HP Software Specialist Team Days that are expected to be required for delivery of the service. |
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Availability & Limitations |
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| The availability of service features may vary according to regional resources. Some geographical restrictions may apply. Services can only be delivered for HP Software products and management servers covered by your HP Software Premier Service support contract. Services are delivered during standard local business, excluding HP holidays |
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