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Managing an IT environment can be complex and difficult. Making sure that your HP Software applications are patched correctly is essential for managing your business environment. Business success is dependent on the performance of your HP Software applications and therefore it is critical that these applications perform optimally throughout the day. Patching your HP Software applications correctly can prevent potential problems before they impact your business. It will also improve business productivity due to increased uptime and reliability.
The value of this technical service is that your HP Software product is patched appropriately, therefore eliminating elements that will expose your management environment from functioning correctly. Planned maintenance downtime will be reduced to a minimum and you'll fully protect your management environment. Your IT staff's productivity will improve by off-loading the patch installation task to HP. This will also bring you confidence and reassurance in the successful completion of this important task.
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Technical service description |
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HP Software application specific and recommended operating system patches are installed for you at your site. This includes patches for both the management server and agent related components of the HP Software application. After installation of patches a check will be done to see if the HP Software applications functions properly.
Patches for agent related components of the HP Software application are installed on the management server. You may optionally choose to have HP assist in distributing the patched agent software to the appropriate managed objects.
Onsite Patch Management is a valuable addition to the Enhanced Patch Analysis technical service. With that service, you'll be given a recommendation of HP Software application specific as well as recommended operating system patches to be installed on your HP Software management server.
Onsite Patch Management is not limited to one HP Software application, it can be used for any combination of HP Software products covered by your HP Software Premier Services or HP Software Critical Premier Services* support contract. Additional HP Software Specialist Team Days may need to be purchased to cover additional systems and management servers or to assist in distributing patched agent software to managed objects. |
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Benefits |
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You will recognize the following benefits of this technical service:
- Brings you confidence and reassurance in successful installation of patches
- Reduces the risk of installation failures and minimizes downtime
- Off-loads your IT staff
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Requirements |
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In order for HP to deliver this technical service, the customer must:
- Ensure that system hardware, software and network connections for the Software management server is fully operational (installed, configured and tested)
- Designate a single staff member who will be responsible for directing service delivery and providing HP with required information and resources in a timely manner; the customer must also designate an operating system and network administrator with centralized responsibility and capable of addressing system and network issues
- Plan appropriately for activities that may require an application or system to be restarted or taken down temporarily
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Ordering information |
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| Please work with your HP Software named engineer to qualify your request for delivery of a technical service and determine the amount of HP Software Specialist Team Days that are expected to be required for delivery of the service. |
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Availability & Limitations |
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| The availability of service features may vary according to regional resources. Some geographical restrictions may apply. Services can only be delivered for HP Software products and management servers covered by your HP Software Premier Service support contract. Services are delivered during standard local business, excluding HP holidays |
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* Requires Adobe Acrobat Reader.
To download the latest version, please go to the Adobe website. |
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HP Passport