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Telco Premier services
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HP offers the HP Telco Premier Service as the high-end personalized support service to our HP telecom customers.

Overview


Imagine staying on top of changes within your IP and telecommunications environment. Imagine spending less time and fewer resources reducing the risk of downtime as well as identifying operational risks and addressing emerging issues before they occur.

Service information
» Overview & Features
» Datasheet (.PDF)*
With the personalized deliverables of HP Telco Premier Service, this vision can become a reality. The fundamental premise of HP Telco Premier Service is that optimal support comes through assigned support personnel, representing diverse skills ready to provide the personalized attention and knowledge you need to keep your HP Telecom software fit for your business.

HP Telco Premier Service consists of personalized services that partner the customer with an assigned knowledgeable HP Telecom expert. HP Telco Premier Service directly helps customers get the maximum out of their IP and telecommunications solution while reducing time, costs and risk in achieving this goal.

Read the features for a summary of service deliverables.

Features


HP Telco Premier Service delivers a team of HP Telecom engineers and a flexible custom program of proactive and enhanced reactive services to help you maximize your HP Telecom investment. Your named engineer will help plan and implement smooth changes to get the best out of your HP Telecom solution.

HP Telco Premier Service provides:
  • Assigned, knowledgeable HP Telecom experts who intimately understand your environment and share your business objectives


  • Faster response time through direct access to your assigned expert, with the highest priority given to your calls


  • Reduction in costly downtime through effective planning with the customer and timely responsive support


  • Reduced risk and exposure to a service outage through robust, proactive services that help you avoid problems before they occur
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