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Save time performing searches by accessing our knowledge base for technical solutions, manuals, patches and more to resolve your software questions
Want to search the self-solve knowledge database?  Login »
Please login first!
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HP provides high quality Software Services that address all aspects of your software application life-cycle needs. With HP, you have access to software coupled with best-in-class services and support. The wide range of HP service offerings - from online self-solve support to proactive Premier services - enable you to choose the services that best match your business needs.
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» Software Support Offerings
» HP Software Professional Services
» Partner programs
» Additional services
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HP's Software Services portfolio provides a comprehensive suite of personalized, proactive services, dedicated electronic services and business advocacy, creating a valuable long-term partnership between you and your HP team.
| Service |
Description |
HP Software Foundation 24x7 support (.PDF)*
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- 24x7 web-based intelligent response
- Software discovery
- Software patches and software version updates
- Phone-in 24x7 assistance
- Prioritized high-severity cases
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HP Software Foundation 9x5 support (.PDF)*
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- 24x7 web-based intelligent response
- Software discovery
- Software patches and software version updates
- Phone-in 9x5 assistance
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| HP Software Premier Support |
In addition to Software Support or Software Support 24x7, Premier offers proactive and personalized services, with the highest call priority.
An HP Software specialist team:
- Owns, manages and reports on your service cases through resolution
- Manages a profile of your software environment, including configuration maintenance
- Delivers additional services you choose
- Delivers optional business focused partnership and advocacy
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| HP Single Order Terms for Software (.PDF)* |
HP standard terms and conditions including base terms and HP support terms. |
| HP ArcSight Addendum (.PDF)* |
Addendum to the HP Software Foundation Support Datasheet for HP ArcSight products. |
| HP TRIM Addendum (.PDF)* |
Addendum to the HP Software Foundation Support Datasheet for HP TRIM products. |
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HP Software Professional Services provides the expertise and experience to assist customers with the installation, configuration of the complete portfolio of HP Software products, and to help maximise the value achieved from these products. |
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» HP Software Customer Connection
This free program gives technical customers a dedicated resource for training, tools, member communication and more — connections that you need to get the most from your HP Software investment.
» Support lifecycle
Keep up to date on last buy product program announcements and changes in support level (based on our product version obsolescence guidelines).
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Printable version
HP Passport