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A complete solution

HP provides high quality Software Services that address all aspects of your software application life-cycle needs. With HP, you have access to software coupled with best-in-class services and support. The wide range of HP service offerings - from online self-solve support to proactive Premier services - enable you to choose the services that best match your business needs.
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Software Support Offerings

HP's Software Services portfolio provides a comprehensive suite of personalized, proactive services, dedicated electronic services and business advocacy, creating a valuable long-term partnership between you and your HP team.

Service Description
HP Software Foundation 24x7 support (.PDF)*
  • 24x7 web-based intelligent response
  • Software discovery
  • Software patches and software version updates
  • Phone-in 24x7 assistance
  • Prioritized high-severity cases
HP Software Foundation 9x5 support (.PDF)*
  • 24x7 web-based intelligent response
  • Software discovery
  • Software patches and software version updates
  • Phone-in 9x5 assistance
HP Software Premier Support In addition to Software Support or Software Support 24x7, Premier offers proactive and personalized services, with the highest call priority.

An HP Software specialist team:
  • Owns, manages and reports on your service cases through resolution
  • Manages a profile of your software environment, including configuration maintenance
  • Delivers additional services you choose
  • Delivers optional business focused partnership and advocacy
HP Single Order Terms for Software (.PDF)* HP standard terms and conditions including base terms and HP support terms.
HP ArcSight Addendum (.PDF)* Addendum to the HP Software Foundation Support Datasheet for HP ArcSight products.
HP TRIM Addendum (.PDF)* Addendum to the HP Software Foundation Support Datasheet for HP TRIM products.
» More information about software support and personalized services
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» HP Software Professional Services

  HP Software Professional Services provides the expertise and experience to assist customers with the installation, configuration of the complete portfolio of HP Software products, and to help maximise the value achieved from these products.

Partner programs

» HP Software Service Integrator (SVI) - APJ and EMEA and ASMP-S - Americas
The highest level of collaboration for support services between HP and selected software business partners.

Additional services

» HP Software Customer Connection
This free program gives technical customers a dedicated resource for training, tools, member communication and more — connections that you need to get the most from your HP Software investment.

» Support lifecycle
Keep up to date on last buy product program announcements and changes in support level (based on our product version obsolescence guidelines).
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