 |
|
|
|
HP's Software Support portfolio provides a comprehensive suite of personalized, proactive services, dedicated electronic services and business advocacy, creating a valuable long-term partnership between you and your HP team.
|
|
| Reactive services |
|
|
Software Support |
Software Support 24x7 |
Premier** |
| Software updates, versions and revisions |
• |
• |
|
| Technical assistance (web and phone) |
9x5 |
24x7 |
|
| 3rd party support coordination |
|
|
• |
| Technical escalation management |
Standard |
Standard |
Enhanced |
| Priority software support |
|
|
• |
| Direct connection to named engineer |
|
|
• |
|
|
| Online services |
|
|
Software Support |
Software Support 24x7 |
Advantage** |
Premier** |
| Online knowledge base |
• |
• |
• |
• |
| Discussion forums |
• |
• |
• |
• |
| Support contract assistant |
• |
• |
• |
• |
| Software update manager |
• |
• |
|
SUM |
| Personalized online services |
|
|
|
• |
|
|
| Proactive services |
|
|
Software Support |
Software Support 24x7 |
Advantage** |
Premier** |
| Patch notification |
Standard |
Standard |
|
Priority |
| Patch bundle |
|
|
• |
|
| Critical class problem notification |
|
|
• |
• |
| Technical services |
|
|
Optional |
• |
| Remote technical review meetings |
|
|
|
• |
| Case history monitoring and analysis |
|
|
• |
• |
|
|
| Account services |
|
|
Software support |
Software support 24x7 |
Premier** |
| Named engineer |
|
|
• |
| Named Response Center Engineer |
|
|
• |
| Enterprise Support Manager |
|
|
Optional |
| Account support plan |
|
|
• |
| Operational profile management |
|
|
• |
| Onsite review visits |
|
|
• |
|
|
* Requires Adobe Acrobat Reader.
To download the latest version, please go to the Adobe website. |
|
| ** Either software support or software support 24x7 services must be in place in order to qualify for advantage or premier level services. |
|
Printable version
HP Passport
Active contract
Premium contract