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Automatically detects HP Software application problems |
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The HP Self-Healing Services client monitors the log files of HP Software applications for faults or errors. Upon detecting an error the Automated Diagnostic Support (ADS) client immediately goes to work by checking the configurable action to take for each detected error. Depending on that action it will collect a set of application specific information that can be used in troubleshooting the problem. Because data collection is accomplished immediately the data will accurately reflect the system at the time the error occurred rather than hours or days later when data collection is typically done.
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Creates system-specific incident reports with detailed analysis |
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HP Self-Healing Services uses the information collected from your system to create an analysis report customized for that system. The report contains a configuration analysis, patch analysis, documents with potential solutions, and a link to allow you to easily submit a HP support case with just a few mouse clicks.
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Presents documented solutions from HP's support knowledgebase |
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HP Self-Healing Services searches HP software knowledge bases for solution documents that can enable you to quickly resolve the detected problem.
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Comprehensive HP Software patch analysis |
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Each HP Self-Healing Services analysis report provides a section displaying all HP Software patches installed on your system and a list of patches that are currently available from HP for your products. You can quickly view the patch documents using the URLs provided and if you like, download the patch directly without even having to open another browser window.
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Collects the system and application data that support teams normally ask you for |
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The HP Self-Healing Services client immediately collects information such as log/trace files, configuration files, and other diagnostic information that HP support engineers need to troubleshoot OpenView problems. Automated Diagnostic Support (ADS) saves you and your staff valuable time by automatically collecting this data in a few short minutes so you don't have to find it, collect it, and send it yourself.
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* Requires Adobe Acrobat Reader.
To download the latest version, please go to the Adobe website. |
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Printable version
HP Passport
Active contract
Premium contract