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Quickly & easily submit a support case without picking up the phone |
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| HP Self-Healing Services allows you to submit a support case right from the analysis report. You add additional details that you want the HP support engineer to have, how you want to be contacted, and the priority needed for this support case. The case will be automatically routed to the support team in your region and you will be contacted just as if you had phoned it in. The HP support engineer will have access to your system and application troubleshooting data, which allows him/her to save valuable time by not having to ask you for those details. They can begin troubleshooting your case much faster than cases submitted via the phone that will not have Automated Diagnostic Support (ADS) provided data. |
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Printable version
HP Passport
Active contract
Premium contract
