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Check out how our customers have best utilized the support services. Customer success stories are a powerful testimonial of how our customers are building their business and successfully using support services. Get great ideas to see how you can make your business even more successful.
» Hydro One Telecom, Toronto, Ontario, Canada
» HP managed services, worldwide
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HP managed services consolidates on HP OpenView products & HP OpenView premier service
Managed Services within Hewlett-Packard provides outsourcing services to corporate clients such as Proctor & Gamble, Ericsson, Bank of Ireland and Canadian Bank of Commerce. HP Managed Services has standardized its global outsourcing services, not surprisingly, on HP OpenView products. After deciding to move to IT Service Management compliance, HP Managed Services looked at tools in that space and HP OpenView Service Management solutions were their strongest choice.
However, finding the best tool for the job was only part of the solution. The solution is complemented with an HP OpenView Premier Service contract that provides HP Managed Services with a named engineer dedicated to the customer, who makes sure the customer has an expert available who not only understands the appropriate HP OpenView products, but also is familiar with the customer environment. For example, when call comes in about a specific problem, instead of addressing the specific technical issue, the named engineer attempts to understand why and how the related product feature is being used and essentially offers an implementation approach that better addresses the customer's objectives while taking into account the customer's process flow, frequency of incoming calls and other parameters.
» Read full story (.PDF)*
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Hydro One Telecom manages infrastructure cost-effectively & at the lowest possible operational costs with HP OpenView premier service
The personalized support provided through HP OpenView Premier Service helps Hydro One Telecom meet their SLAs. Through knowledge and understanding of their environment, the named support engineer provides personal attention and the knowledge required to help the company get the maximum benefit out of their network management infrastructure. This kind of customized service and support helps Hydro One Telecom to manage the entire infrastructure cost-effectively and to maintain the lowest possible operational costs.
HP OpenView Premier Services helps reduce time, cost and risk involved in achieving their business goals. A regular review of maintenance requirements ensures that the HP OpenView system is always in good health, which Hydro One Telecom finds an important service when in-house staff members are developing technical skills on critical products.
» Read full story (.PDF)*
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* Requires Adobe Acrobat Reader.
To download the latest version, please go to the Adobe website.
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Printable version
HP Passport
Active contract
Premium contract