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The HP Software Premier Service covers one or more HP Software product families. The configuration of your HP Software Premier Service support contract determines which of your HP Software products are covered by that contract.

The following product families have been defined:

Service information

» Overview & Features
» Product families
» Technical services
» Technical services list
» Customer successes
» Customer services
Note that the product families Usage Management and Telecom Management both aren't covered yet by HP Software Premier Service. Developer toolkits and Oracle for Software are excluded from coverage by HP Software Premier Service.

Product families


The following tables show which products belong to which product family, as well as if that product is covered by HP Software Premier Service in a specific region: NA for North America, LAR for Latin America, EMEA for Europe, Middle East and Africa, AP for Asia Pacific (excluding Japan) and Japan.

Network & Internet management

NA LAR EMEA AP Japan
Customer Views for Network Node Manager * * * *
Extensible SNMP Agent * * * *
Internet Services * * * *
Network Node Manager * * * *
Network Node Manager Developer Toolkit
Network Node Manager Extended Topology * * * *
Network Node Manager Multicast * * * *
Network Node Manager Smart Plug-ins * * * *
Problem Diagnosis * * * *
Route Analytics Management System
Service Information Portal * * * *
Transaction Analyzer * * * *
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System & Application management

NA LAR EMEA AP Japan
Advanced Security
Database Pak 2000 * * * *
Event Correlation Services Designer
Integration Tools
Nonstop Server Management
Operations Developer Toolkit
Operations for UNIX * * * *
Operations for Windows * * * *
OS/390 Management *
OS/400 Management *
Reporter * * * *
Service Navigator * * * *
Smart Link Integration
Smart Plug-ins (excluding Partner Smart Plug-ins and Gallery Smart Plug-ins) * * * *
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Performance management

NA LAR EMEA AP Japan
GlancePlus * * * *
GlancePlus Pak * * * *
Performance Agent * * * *
Performance Insight
Performance Manager * * * *
Performance Monitor * * * *
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Service management

NA LAR EMEA AP Japan
Business Process Insight
Service Desk * * * *
Service Activator
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Identity management

NA LAR EMEA AP Japan
Select Access *
Select Federation
Select Identity
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Change & Configuration management

NA LAR EMEA AP Japan
Application Manager using Radia
Inventory Manager using Radia
Management Suite for PDAs using Radia
Management Suite for Servers using Radia
Management Suite for Desktops using Radia
OS Manager using Radia
Patch Manager using Radia
Service Delivery Controller
Service Delivery Designer
Software Manager using Radia
Usage Manager using Radia
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Data & Storage management

NA LAR EMEA AP Japan
Storage Accountant * * * *
Storage Allocater * * * *
Storage Area Manager * * * *
Storage Builder * * * *
Storage Data Protector * * * *
Storage Management Appliance
Storage Media Operations
Storage Mirroring
Storage Node Manager * * * *
Storage Operations Manager
Storage Optimizer * * * *
Storage Provisioner
Storage Virtual Replicator
Storage Volume Growth
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Usage management

NA LAR EMEA AP Japan
IUM CDMA Data Solution
IUM Dynamic Netvalue Analyzer
IUM GPRS Mediation Solution
IUM Prepaid Data Solution
Usage Manager
Usage Manager Voice Mediation
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Telecom management

NA LAR EMEA AP Japan
Service Quality Manager
TeMIP Access Module Library and Central Engineering
TeMIP Expert
TeMIP Fault Management
TeMIP Fault Statistics
TeMIP Framework
TeMIP Lite
TeMIP Service Monitor
Topology Server
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