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By purchasing this service you get a real life demonstration of HP OpenView Business Process Insight capabilities, how the technology can be applied to your business, the benefits it offers you, and of course a good understanding of what is required to deploy it in your IT environment. Finally you have the ability to use the OVBPI software and integration work free of charge for a further 60 days. The OVBPI Pilot implementation service consists of 3 phases:
- The planning phase
Defining the scope and contents of the pilot.
- The execution phase
Implementation of the designed pilot.
- The review phase
Demonstration of the resulting OVBPI pilot implementation and features and review of next steps. Begin 60-day customer trial period.
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This phase starts with a planning team meeting between HP and customer OVBPI stakeholders, and would last approx. 90 minutes in duration. Depending on geographical or other constraints this may be a face-to-face meeting, or it may be conducted over the telephone. The meeting will 1) summarize the purpose and scope of the pilot, and 2) agree what will be created and ensure the necessary prerequisite will be in place for the onsite visit.
The customer stakeholders will comprise the following individuals:
- Customer's OVBPI champion
- The business users who will be using the dashboards to monitor their business
- The application managers (and/or Architect) responsible for the applications that are likely to be integrated to
- DBA - who can give you a logon to the database that contains the business data (if the data is in a database)
This combined customer and HP "team" will decide:
- Which business process to monitor
- What the key steps in the business process are, including a model that achieves a balance between being complex enough to demonstrate the power of OVBPI, yet simple enough that it fits within the scope of the pilot
- Which key metrics to track
- Which business data (data sets from which applications) is needed by OVBPI, and how it will be retrieved
- What level of business data integration can be implemented (Either actual integration to the live IT environment, or taking a copy of live data from a production system, or data from a test machine. If none of this is possible then is it acceptable to use simulated data within a flat text file)
Planning meeting deliverables
The following items/data points must be complete and/or in-hand by the HP Expert prior to completing any pre-implementation work and onsite Execution Phase activities:
- List of exact business steps to include in monitoring business flow
- List of exact data sources (the application), ideally 1 data source for simplicity (simpler progression rules), but more if necessary
- A copy of the data or the data format
- The list of KPIs (up to 4) the business user would like to see on the dashboard
Customer responsibilities
Team needs to discuss prerequisites that need to be put in place by the Customer:
- Provide a dedicated PC with the server databases installed. Precise details to be provided during the meeting as these change over time. The PC will need be connected to a LAN
- Provide a desk with the configured PC, LAN point and telephone will need to be arranged for the HP Expert
- Identify a host for the entire duration of the visit./li>
- Provide access to the business data being used by OVBPI needs to be in place. Specifically any remote databases being monitored will need to have their remote access capabilities enabled and a database login and password set up for OVBPI. If no remote databases are being accessed then access to data files or log files will need to be made available
- Provide access to technical contacts that understand the formats of the business data and how the fields are filled and used by the application will be needed
- Facilitate a 90-minute meeting booked for all the key personnel on the Friday morning of the week the pilot is undertaken in order to conduct the review session detailed in Phase 3
HP Expert responsibilities
The following describes the post-planning meeting responsibilities for the HP Expert (prior to engaging in the onsite implementation):
- Define the flow, data and events
- Develop a mock-up of the open adaptor (using sample or real data)
- Determine what SQL commands are needed to calculate the KPI results
- Start customizing the dashboard to show the KPIs and the drill down info
- Test the flow and the KPIs (using sample, live or mock event data, or the Flow Simulator)
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During this phase the HP Expert will perform an onsite implementation of the OVBPI product. The HP Expert will also configure OVBPI based on specification created during the planning phase, by using live application data to begin tracking business process. This activity also includes adjustments to the dashboard (based on user feedback).
Deliverables:
- Operational OVBPI system ready for demonstration and pilot trial
- Completed Post-Implementation checklist
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During this phase the HP Expert will demonstrate OVBPI functionality on live data to prove that it will work in a real life environment and show significant value to the customer.
Deliverables:
- Pilot demonstration with key stakeholders (HP Expert, HP Sales team and Customer's OVBPI team (described previously)
- An overview of what has been undertaken.
- Review the business process dashboard:
- Showing the business process and explaining what it is showing.
- Drilling into an instance to show the detail captured.
- Showing metric information and how they are detected.
- A demonstration of how easy it was to model the process.
- A discussion of the applicability of OVBPI and whether there is the opportunity to use it in other business processes.
- Next steps (outside the scope of this particular service engagement) and conclusion to the pilot engagement.
- HP Expert to provide post-implementation email support to customer. This involvement is limited to one hour's labor and includes the time taken to research and answer any questions that have been asked.
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Services limitations |
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In order to provide a fixed price for this implementation service, there are certain limitations and assumptions that apply to the HP OpenView Business Process Insight installation.
- This service is not an annuity-based (subscription or renewable) service
- The pilot will be limited to providing insight in to one business process. The optional integration capabilities with other HP OpenView products such as Internet Services, Service Navigator, Operations for Windows or Service Desk will not be demonstrated
- A maximum of 12 steps in one business process will be modeled
- An adaptor will be configured to extract business data from a maximum of 3 data sources within an Oracle database, an Mircorsoft SQL database or a flat file (e.g. log files or data files)
- The OVBPI dashboard will be customized to show a maximum of 3 key metrics in the form of graphical sliders or tables. Additionally up to 5 titles/labels will be added
- This service does not include Oracle or Microsoft SQL Database software or the License-To-Use. Oracle and/or Microsoft SQL Database must already be installed and operation prior to integrating the OVBPI system
- The software will be left on site for an evaluation period of 60 days. HP will grant the right to use the software free of charge for this period. Please be aware that the software will cease to function at the end of this evaluation period and therefore the purchase of the standard product will need to be made ahead of this date in order to continue using the product
- During the 60-day pilot trial period, the evaluation software and adaptor integration is provided without warranty or technical support
- Onsite implementation support is provided during the initial engagement and concludes after customer acceptance of the pilot implementation
- The customer is responsible for ensuring that designated target servers/workstations for HP OVBPI software installation
- Are in a stable and consistent working condition
- Meet the hardware and kernal configuration requirements as defined in the HP OVBPI documentation
- Have the latest supported operating system and patches installed
- Have sufficient space on the disk(s) to install OVBPI and its supporting configuration
- All tasks described as provided by the customer in this statement of work will be completed prior to the HP expert arriving to start the project
- HP experts will be performed services during normal business working hours, Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding HP holidays
- HP experts may require system manager access to the computer systems to be reviewed during this engagement
- An engagement start date will be established upon receipt of your purchase order
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Recommended pre-requisites |
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- Reading of the HP OpenView Business Process Insight Concepts Guide (3 hours effort)
- Attendance of the OVBPI Essentials technical training course (5 days effort)
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For more information about HP OpenView Business Process Insight, please visit: www.hp.com/managementsoftware.
For more information about HP Software Services, please visit: www.hp.com/managementsoftware/services or contact your HP sales representative or HP software business partner.
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