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HP OpenView Premier Service now also covers HP OpenView Select Access
May 2004
We're pleased to announce the expansion of the service portfolio for HP OpenView Select Access. Effective immediately, the HP OpenView Premier Service will be available for Select Access customers in Europe, Middle-East and Africa.
HP OpenView Premier Service delivers a team of HP OpenView certified engineers and a flexible custom program of proactive and enhanced reactive services to help you maximize your HP OpenView investment. The customer's named engineer will help plan and implement smooth changes to get the best out of the HP OpenView solution.
HP OpenView Premier Service provides:
- Increased effectiveness of problem resolution provided by a named support engineer who has intimate knowledge of the customer's system environment
- Reduced risk of service disruption through preventative support activities
- Improved effectiveness of HP OpenView software environment through knowledge transfer and applied best practices
- Reduction in costly downtime through effective change management planning and timely responsive support
- Increased productivity of internal resources through proactive activities
See http://support.openview.hp.com/premier.jsp for more information about HP OpenView Premier Service. Select Access is covered by a newly introduced product family "identity management". |
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Based on valuable customer feedback, HP has made investments to expand web-based capabilities to its existing software support. Starting in June, these new capabilities will be available to existing software support customers with valid support contracts and a valid support agreement ID (SAID). Customers without a valid support contract will still have some online support access, but it will be limited. Please click here for more information. |
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Automated change management capabilities strengthen HP OpenView management software portfolio.
HP announced on April 2nd the completion of its acquisition of Novadigm Inc. (Nasdaq: NVDM). Novadigm is a leading provider of policy-based change and configuration management software that offers customers the flexibility to automate management of software assets and heterogeneous resources � within the IT data center, distributed throughout the enterprise and beyond the firewall � to address customized business needs.
Read the full press release. |
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