HP.com Home Products and Services Support and Drivers Solutions How to Buy
» Contact HP
HP.com home
 Software  >   Management Software  >   Support  >   Support news  >   Support news archives

Support news archives - July 2005

 
» 

Software Support Online
Access legend:
Requires HP Passport account to access. HP Passport
Requires an active contract to access. Active contract
Requires a premium contract to access. Premium contract
More info on access
HP SSO Tutorial
Access Tutorial
Access Tutorial

 
Content starts here
To see articles from another month, click one of the links below.

July 2005
» HP Software Update Manager User Guide now available!
» Support Matrices now available on Software Support Online!
» Now available in N. America: New Radia Operational Service
» HP OpenView product version discontinuance announcements

In the news

HP Software Update Manager User Guide now available!
July 2005


HP Software Update Manager (SUM) is an online, interactive tool that provides customers with access to current support contracts. Customers have the tools to manage their profiles, decide when it is best for their business to request the latest product update, or download new product documentation. The new User Guide illustrates how to use SUM, how to update user profiles to take full advantage of all of the SUM tools, how to review one or all of your active support contracts, and how to download product updates or request other delivery.

HP's Software Update Manager (SUM) puts you in control of software updates that are delivered via physical media and/or available for electronic download. SUM provides customized information that reflects each customer's specific contractual product and information needs.
» View the SUM guide (.PDF)*
» Access Software Update Manager
» Top of page

Support Matrices now available on Software Support Online!
July 2005


Support Matrices for HP OpenView products are now available on Software Support Online. The matrices identify dependencies and requirements for several HP OpenView products, and contain information such as supported platforms, databases and more. Support matrices are available for customers with active support contracts only. Presently, matrices are available for HP OpenView Operations for Windows, HP OpenView Operations for UNIX, and Smart plug-ins for HP OpenView Operation for Windows and UNIX. Additional matrices will be available in the future.
» More information Requires an active contract to access.
» Top of page

Now available in N. America: New Radia Operational Service
July 2005


Available July 1, 2005 in North America and Aug 1, 2005 in Latin America, HP offers a new targeted, focused Radia service to customers who want to improve and maximize the benefits of their HP OpenView Radia solution.

This service provides a series of short engagements with experienced HP engineers who will work with your team to target areas of improvement.

HP engineers are experienced in the following areas of Change and Configuration Management:
  • Software Application Management
  • Inventory Management
  • License Tracking and Usage Management
  • Patch Management
  • OS Management
The service offers a choice of pre-defined deliverables for working on:
  • Configuration & Best Practices Review: Assess your current environment, its strengths, its pain points and its goals to build an optimal configuration performance plan.
  • Advanced Application Packaging practices: Review your existing Application Packaging practices and provide advanced Packaging knowledge transfer and techniques.
  • Upgrade: Upgrade to the current version of a selected Radia product
  • Performance and Tuning: Can you improve your existing service delivery by fine tuning? Have you outgrown your original design?
  • Additional Radia Products integration: capitalize on your configuration by adding of one or more of the following Radia products: Radia Patch Manager, Radia Usage Manager, Radia OS Manager.
  • Operational Skills Transfer: One-on-one, on-the-job skills transfer to accelerate staff development focused on your implementation
  • Extended Services: Do you need help reconfiguring your implementation, defining some TSP pages, or performing any other ad-hoc tasks?
For more information visit the Radia Operational Service page on Software Support Online.
» Top of page

HP OpenView product version discontinuance announcements
July 2005


HP OpenView Service Desk 4.0 version obsolescence announcement


Hewlett-Packard (HP) is announcing the obsolescence of HP OpenView Service Desk (SD) 4.0. In July 2005, affected SD 4.0 customers with an active support contract will be sent a letter or electronic notification providing the most up-to-date end-of-support information as follows:

  • Current Product Support will end September 30, 2006
  • Self-Help Support will end September 30, 2008
» Program information

HP OpenView (OVTA) versions 2.0 and 2.1 obsolescence announcement


Hewlett-Packard (HP) is announcing the discontinuance of HP OpenView Transaction Analyzer (OVTA) versions 2.0 (English and Japanese) and 2.1 (English). In July 2005, affected OVTA customers with an active support contract will be sent a letter or electronic notification providing the most up-to-date end-of-support information as follows:

  • Current Product Support will end September 30, 2006
  • Self-Help Support will end September 30, 2008
» Program information

HP OpenView Service Activator 3.6 obsolescence announcement


Hewlett-Packard (HP) is announcing the version discontinuance of HP OpenView Service Activator version 3.6. HP support of this product will be provided until December 31, 2006.

» Program information
» Top of page

Other archives

2005

December/November | October | September | August | July | June/May | April/March | February/January
Printable version
Privacy statement Using this site means you accept its terms
© 2006 Hewlett-Packard Development Company, L.P.