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December/November/October 2003 |
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In the news |
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The Self-Healing Services for NNM and OVO Unix has been released and is available to customers as a download from Software Support Online. HP has delivered a unique set of technologies and services for detecting, analyzing, and proactively responding to management software faults in the customer environment. With this new, free service for software support customers, customers spend less time managing their software and can focus more on their business. Some of the benefits include real-time problem detection, data collection, streamlined problem analysis and recommendation, and efficient support case initiation for their HP OpenView software.
How it works:
- The process starts when an HP OpenView management software fault is automatically detected on a customer system.
- Next, the fault information is securely sent to HP for analysis.
- When the analysis is complete, an analysis report is posted to the Software Support Online support portal in a private and protected area.
- The customer is then notified that the analysis report is ready for viewing.
- A web link on the analysis report allows the customer to request additional support assistance if desired.
Self-Healing is available to NNM and OVO customers. More products will be supported in future releases. To learn more about this exciting feature to next generation software support, please visit: http://support.openview.hp.com/self_healing.jsp. |
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At the heart of an adaptive enterprise is adaptive management. Adaptive management is the integration of people, processes and technology to run IT as a business and automate the dynamic link between business and IT.
Adaptive management allows you to continually measure, assess and optimize IT's contribution to the business. It elevates the business value of IT. It enables you to unlock the value of your IT resources. HP helps you achieve these goals by enabling the following key elements of adaptive management.
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HP Software Customer Connection is a free program that connects you with the tools for getting the most from your HP Software. This program is your dedicated connection to HP Software including training, resources, and member communication.
Free registration and participation in this program helps you use your HP Software investment more effectively, and get to your desired state of software utilization.
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Now available in Asia Pacific: HP OpenView Premier service and Mission critical servicesOctober 2003
The HP OpenView services offerings for Asia Pacific has expanded to include HP OpenView Premier Service, HP Proactive 24 Service and HP Critical Service, to the existing Asia Pacific portfolio of support offerings: HP OpenView 8x5 and 24x7 software support and HP OpenView Advantage Service.
These new services offer the highest levels of personalized, proactive and expert support to address your individual business challenges.
Central to these services is a designated HP OpenView certified engineer who will work closely with your IT team to develop a personalized knowledge of your business and IT infrastructure. This designated engineer proactively works to ensure that your HP OpenView software runs smoothly to provide you with the vital and continual visibility to your IT processes, assisting you to gain the most benefit from your HP OpenView implementation.
Click on the following to view more detailed information on each of the services:
» HP OpenView Premier service
» HP OpenView Mission critical services
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HP OpenView Network Node Manager 7.0 has been releasedOctober 2003
HP OpenView Network Node Manager 7.0 has been released late October 2003. This new product comes in 2 versions to fit all sizes and complexities of today's network environment. These 2 versions are Network Node Manager Starter Edition 7.0 and Network Node Manager Advanced Edition 7.0. Capabilities of the Advanced Edition can be expanded with Network Node Manager Smart Plug-Ins.
Customers with an active support contract for Network Node Manager, Network Node Manager Extended Topology or Problem Diagnosis will soon receive an email notification (for customers using Software Update Manager) or a letter (all other customers) about the availability of Network Node Manager 7.0. That letter will include instructions on how to request the media and manuals. The shipment with the media and manuals will include instructions as well as documentation (like the Migration Guide) on how to prepare to migrate to Network Node Manager 7.0.
For more information about Network Node Manager 7.0, check www.managementsoftware.hp.com/products/nnm/. There you'll also find a Frequently Asked Questions (FAQ) document addressing the product structure, features and upgrading from a previous version of NNM. Should you, after having read the FAQ document, still have question about the product, please contact your local sales representative or HP Software business partner.
For technical questions about or issues with migrating to NNM 7.0, please check our knowledge base at support.openview.hp.com. In case you can't find an answer or solution in the knowledge base, we're ready to have a support engineer help you after you've opened a support case with us.
All HP Software customers can also join the new and free HP Software Customer Connection program. Membership of this program gives you more communication, more training, more tools - all the connections you need to get the most from your HP Software investment. Membership connects you with:
- A comprehensive, resource-based member web site
- Interactive communication with HP decision makers and software staff
- Targeted, concise member training and education
- Events and member activities
- Featured member profiles and success stories
- Exclusive member promotions
- On-going focus groups and surveys from HP Software
In the months following the release of Network Node Manager 7.0, we plan to provide several training webinars about this new product. Visit the membership portal to learn more about the value of the program and to look for Network Node Manager 7.0 training webinars. Don't miss it and register today at www.hp.com/go/swcustomerconnection.
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| | Other archives | 2003
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