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September/August 2003 |
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In the news |
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RPC worm virus informationSeptember 2003
HP OpenView has determined that variants of the RPC worm virus (for example "Blaster" or "W32.Blaster.worm") may impact HP OpenView products running on Microsoft Windows, HPUX, Solaris and Linux.
More information about the worm can be found at: http://www.microsoft.com/security/incident/blast.asp
It is important that you follow the instructions from Microsoft and apply appropriate patches to all servers running Microsoft Windows.
If the worm enters your network, it could affect other operating systems that use RPC communications.
For HP-UX B.11.11 systems, no extra patching is required. For earlier HP-UX versions, we recommend that you patch the DCE to at least the following levels:
- B.11.00 - PHSS_17810 or subsequent patch
- B.10.20 - PHSS_19739
For Solaris systems (all versions), there is a patch available that will replace the HPlwdce binaries. This patch applies to any OV product or product version that uses the HPlwdce. The available patches are:
For Linux systems, a patch is now available. The available patches are:
For other operating systems, we recommend you contact the vendor to see if further patches are appropriate.
For more detailed information about the RPC worm, you can go to the ITRC at http://www2.itrc.hp.com/service/home/home.do and request document HPSBUX0308-274.
If you encounter this virus and have problems with your HP OpenView application, please open a support case with HP OpenView support.
Please continue to monitor the HP OpenView support website for additional updates. |
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Today's IT departments are fast-paced and ever changing. Demands on your software keep growing, and margins for error are simply not an option. Are you looking for the tools you need to ensure effectiveness and efficiency? Well, you're in the right place.
Welcome to HP Software Customer Connection! Designed especially for OpenView and OpenCall license software customers, this free program is your resource for getting information needed to help you get to your desired level of software utilization. With training, tools and communication available via HP Software Customer Connection, www.hp.com/go/swcustomerconnection, you can get more power from your HP Software, and provide more value for your business.
Free membership and participation in the program will connect you to:
- A dedicated, resource-based member web site
- Interactive communication with HP decision makers and software staff
- Members-only insight from HP executives
- Targeted, concise member-only training and education
- web-based and teleconference seminars/events
- regionally hosted technical training
- worldwide and regionally hosted information sessions
- Events and member activities
- Featured member profiles and their success stories
- Exclusive member promotions
- Ongoing opportunities to provide feedback directly to HP Software
- focus groups
- member surveys
- Access to software support tools via Software Support Online
The HP Software Customer Connection Member portal connects you to member benefits, and the web community will serve as host for global members-only training, seminars and information sessions, as well as chat sessions, webinars, and events with executives and staff. Membership communications will connect you with frequent and ongoing business updates, software information, executive insights, industry expert viewpoints and more! Web-based surveys and focus groups will allow you to share their interests, experiences and insight with HP Software staff. IT Hero Profiles will acknowledge the heroic efforts of IT staffs around the world, and will serve as a connection to best practices. Quick Links will connect you to the hottest HP Software information hubs and communities. You can visit the www.hp.com/go/swcustomerconnection for a preview tour of HP Software Customer Connection, and register for membership directly from the homepage.
HP Software Customer Connection provides more opportunities for ongoing dialogue and communication with HP Software and a comprehensive, two-way communication channel with multiple benefits for you, our HP OpenView and HP OpenCall customers. You asked for it�here it is! This is your dedicated HP Software Customer Connection! Join us! Come take advantage of training, learning and communication opportunities � membership gives you more! www.hp.com/go/swcustomerconnection
Customer Connection datasheet: http://managementsoftware.hp.com/services/hpss_ds_cust_connect.pdf
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New support structure for HP Software servicesAugust 2003
HP Software Services is participating in the HP Care Pack Program. HP Care Pack is the new support structure that replaces the existing pre-merger HP and Compaq support services.
The program has been implemented for Customer Care Standard and Customer Care Extended for HP OpenView and storage management software on 18 August 2003. The software support deliverables have not changed in any way, so there will be minimal impact to customers and partners. The only changes to Customer Care Standard and Customer Care Extended are the names, the product numbers, and the format of quotes. The old names and replacement names are:
- "Customer Care Standard" will now be called "Software Support" (or "Support Plus" for customers who are also purchasing HP hardware support at the same time)
- "Customer Care Extended" will now be called "Software Support, 24 x 7" (or Support Plus 24x7 for customers who are also purchasing HP hardware support at the same time)
- "Customer Care Advantage" will now be called "HP OpenView Advantage Service"
- "HP OpenView Premier Services" (previously known as Customer Care Premier) will now be called "HP OpenView Premier Service"
- "HP OpenView Critical Premier Services" will be replaced by the HP OpenView extensions to "HP Proactive 24 Service" and to "HP Critical Service"
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» HP care pack overview
» HP care pack software technical support
» HP care pack software 24x7 technical support
Partner Care Extended support contracts will change to the new support structure at a later date.
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| | Other archives | 2003
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