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Former Mercury Customers help with SAID
The Mercury website has been transitioned to the HP Software Support Online (SSO) Portal. Customers have been issued a new Service Agreement ID (SAID) number to replace the formerly used MPN number on the Mercury website. In order to use the online tools at HP SSO, each customer must create a HP Passport account. Once you create this account, please edit your profile and enter the SAID you received.
If you are experiencing difficulty using your Service Agreement Id (SAID) number, please follow the online steps to allow us to research your contract at http://www.hp.com/go/hpsoftware/entitlement/investigation.
- The customer should dial the country phone number located at: http://h20230.www2.hp.com/contact_list.jsp.
- The customer should advise the agent that they are working with their HP contract to resolve issues regarding their SAID and ask the agent to open a Trust case.
- The customer should provide the call receipt agent with the Product name, product number, version and details on the issue, contact information and can provide the expired SAID if they have it.
For more information, please review the list of Frequently asked Questions.
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Attention HP Software 24x7 Contract Customers (Americas Region)
HP Software 24x7 Contract Customers (Americas Region). HP will be conducting routine maintenance over the weekend of November 10th, 2007 and HP SSO's support case logging will be impacted. If you are in the Americas Region and have a 24x7 support contract, please call your local support phone number to log critical cases. All cases logged over the weekend will not be processed until late Sunday evening (November 11th).
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SSO training for former SPI Dynamics customers
Attention former SPI Dynamics customers. We will be hosting a live training session on Monday, March 10. This training will provide you with an overview of the tools and features of Software Support Online. We will cover topics such as using the Self Solve knowledge search, logging and tracking support cases on the web, and be available to answer questions.
Title: New customer training for Software Support Online (1832505)
Time: Monday, March 10, 2008 8:00 AM Pacific Daylight Time
Duration: 90 minutes
Event size: 250 in Virtual Room
Information for your audience invitations - Audience Virtual Room:
https://www.rooms.hp.com/attend/default.aspx?key=EPAMR87RWY
Audience phones:
1 866-471-9899 or International +1 706-679-8045 - Conference ID #37574932
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Configuration Management Discussion Forums
October 2006
In an attempt to restructure the forums, OVCM Patch Mgr is being renamed to OVCM Client Configuration Manager. For future threads, please use OVCM Management Applications.
Below is a list of those currently available:
OVCM Infrastructure
http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=577
OVCM Management Applications
http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=575
OVCM Client Configuration Mgr
http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=579
OVCM Administration
http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=576
OVCM Server Management
http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=57
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