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HP Service Desk (SD) software version 4.5

 
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Program overview
Hewlett-Packard (HP) is announcing the discontinuance of HP Service Desk (SD) 4.5 products. HP is committed to providing the highest level of customer care to you while you determine your future strategy for your HP Service Desk products, and will provide support as indicated by the dates listed below.

For every customer who would benefit from additional time to plan and initiate the migration to Service Manager, HP offers the opportunity to receive support during 2010, but bug fixes will be limited to Severity Level One issues during 2010. End of Sale date has been extended to December 31, 2009. Please review the Customer Letter July 2009 for additional details.

Key program dates
Date Details
Nov 15, 2007Support customer notification
Dec 31, 2009End of Sale (no longer orderable or available for purchase)
Dec 31, 2009Current Product Support Ends
Dec 31, 2010Option to receive Severity Level 1 support
Dec 31, 2011Self-Help Support Ends

Program documentation
» Customer Letter July 2009 (.PDF)*
» Customer Letter November 2007 (.PDF)*
» HP Service Manager Migration and Upgrade Portal
This product version obsolescence is covered by version 4.2 of the HP OpenView Supported Version policy. (Definitions of terms) are documented in the HP OpenView product version obsolescence guidelines. Requires HP Passport account to access.

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