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Hewlett-Packard (HP) is announcing the discontinuance of HP Service Desk (SD) 4.5 products. HP is committed to providing the highest level of customer care to you while you determine your future strategy for your HP Service Desk products, and will provide support as indicated by the dates listed below.
In response to customer feedback and in demonstration of commitment to our customers, HP will extend the End of Support date of Service Desk 4.5 by two years. Additionally, HP will allow customers to purchase capacity upgrades to Service Desk 4.5 through June 30, 2011. Please review the Customer Letter December 2009 for additional details.
All Service Desk 4.5 customers with active Service Agreements have the option to renew their Service Agreement(s) with an end date of up to and including December 31, 2012. They will continue to receive full support throughout 2012 for all Severity Levels for regular incident management. The formerly announced restriction to Severity Level One applies only to bug fixes for product errors.
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| Date |
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Details |
| Nov 15, 2007 | | Support customer notification |
| Jun 30, 2011 | | End of sale (no longer orderable or available for purchase) |
| Dec 31, 2012 | | Current product support ends |
| Dec 31, 2014 | | Self-help support ends |
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Printable version
HP Passport
Active contract