Change to your HPSW Contracts - Your SAID may be changing.
HP is altering the way we process, manage and administer contracts to enable us to further improve the customer support experience within HP Software. As part of this improvement plan, all combined HP Hardware and HP Software contracts will be separated. As part of separation the Terms & Conditions of your contracts will remain unchanged.
Creating separate contracts for HP Software products and managing them within HP Software will ultimately enable us to serve you better by having a dedicated team of software specialists to work with you. It will also give you greater control in managing and tracking your software assets and improve visibility into your IT compliance and associated risks.
Benefits of HPSW only Contracts:
More streamlined maintenance renewal process
Dedicated sales team support and accountability
Dedicated team of software specialists for advice
Dedicated resources to reduce turn-around-time for renewals and improve contract administration
Greater control in managing and tracking your software assets
Improved visibility into your IT compliance and associated risks
Am I impacted?
If you have a combined HP hardware and HP software support contract for Business Technology Optimization (BTO) or Information Management (IM) products, your Software Service Agreement ID (SAID) may change at renewal.
Exceptions: You are not impacted and will not receive a new SAID if you have:
One of the following HP software products Product list
An agreement for HP software support only (no hardware support)
If you reside in China, Korea and Taiwan
Exceptions that have been agreed with your regional HP Sales representative
For customers who have combined HP hardware & HP software contracts and do not fall into one or more of the exception categories above, please consult our FAQ for more details.
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