There are three main levels of access to HP Software Support Online, that will be segmented by: "All users", "HP Passport required", and "Active contract required". The following chart outlines the available information and support services within each access level:
Sign on requirements
No sign-in required
FAQ & User guides
HP Software Customer Connection main page
Link to ITRC forums
Links to available services where registration is required
Managing contracts (Support Contract Assistant)
News and highlights
Registration link to HP Passport
Services collateral: datasheets, service descriptions
Support contact numbers by country
= HP Passport required (Support contract not required)
Requires HP Passport account to access content. IT Resource Center (ITRC) logins cannot be used on this site.
Click 'Register' link at the top of the page to sign up for an account.
Click 'Sign-in with HP Passport' link at the top to access content.
HP Software Customer Connection membership page
= Active contract required
Requires active software support contract, a valid support agreement ID (SAID) or system handle, and HP Passport account to access content. The system handle must be added to your HP Passport profile.
If you have a support contract and cannot access tier 3, please sign-in to HP Passport and go to the Investigate Support Contract link. If you would like to review your current contract, visit the Support Contract Assistant located at http://www.esca.hp.com/.
IT Resource Center (ITRC) account numbers cannot be used to submit or track a support case on this site.