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Software Support Online

HP Software Support Online is a fast efficient way to access interactive technical support tools needed to manage your business. Learn more about new access levels.
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Software Support Online
Access legend:
Requires HP Passport account to access. HP Passport
Requires an active contract to access. Active contract
Requires a premium contract to access. Premium contract
More info on access
HP SSO Tutorial
Access Tutorial

 
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Self-solve knowledge search
Save time performing searches by accessing our knowledge base for technical solutions, manuals, patches and more to resolve your software questions

» Use self-solve knowledge search Requires an active contract to access.

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» FAQ's
» Support A to Z index
» Check entitlement Requires HP Passport account to access.

» Support news

Announcement:


HP Software is committed to providing a stable support portal and will continue to implement portal upgrades which will temporarily make the following functionalities un-accessible: Advanced Search, Patches, Manuals, Enhancement Requests, Submit Case, Track support cases. These upgrades will be applied during low-demand hours; if you experience any system unavailability please try again shortly.


» Newsflash -- HP Software Support Investment Announcement
» SSO training for former SPI Dynamics customers
» HP Software Discussion Forums
» Replay of Customer Training on SSO
» HP Software Support Update
» New customer training now available for Software Support Online
» Customer Training FAQ's
» Former Mercury Customers help with SAID
» HP Software Support Online Enhancements
» New Update/Upgrade process for former Mercury customers
» Former Mercury Customers moving to HP SSO
» Attention HP Software 24x7 Contract Customers (Americas Region)
Updated Obsolescence Policy for HP Openview products (.PDF)*
» More...

» Troubleshooting
» Discussion forums
» HP Self-Healing Services
» E-mail notifications Requires HP Passport account to access.
» More...

» Problem reporting
» Submit support case Requires an active contract to access.
» Track support case Requires an active contract to access.
» Enhancement requests Requires an active contract to access.
» More...

» Reference info
» FAQ's
» User guides
» Support lifecycle
» Support matrices Requires an active contract to access.

» Where do I find
» Software patches Requires HP Passport account to access.
» Product manuals Requires HP Passport account to access.
» Licenses & Passwords
» More...

» Service offerings
» Customer service offerings
» Developer self-services
» Service integrators
» More...

» Training
» HP SSO Tutorial
» How to Log a Software Support Incident
» HP Software Support Customer Handbook
» HP Education services

Other HP Software support
» HP OpenCall support
» HP Opsware
» HP Security software support
» HP Storage software
» HP OV Client Configuration Manager- Basic support
» HP - SPI Dynamics software support
» HP Database Archiving

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